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Medical Concierge

Support for patients throughout the ASEAN region

Medical Concierge Medical Concierge

Icon Cancer Centre Malaysia support patients in the Asia Pacific region who are seeking to travel for their cancer treatment. Our strong cohort of specialist doctors work collaboratively to deliver personalised, evidence-based treatment plans for patients.

Our medical concierge service offers care that is sensitive to your needs at what may be a difficult time. Throughout your time with Icon, you will be supported by a companion who will assist from the initial point of contact, during treatment and follow-up.

Servicing patients in Indonesia, Vietnam, Malaysia, the Philippines, Myanmar, Thailand and the United Arab Emirates, our multilingual doctors and medical teams, alongside interpreters when required, are able to care for you in a culturally sensitive and personalised manner. Further to this, they provide assistance with coordinating accommodation, treatment and other required medical appointments.

Under the guidance and advice of our doctors, we offer a medical triage service to facilitate referrals, assist with diagnosis or transition from current care arrangements and help with appropriate medical tests and scans.

We have employed a unique shared-care model that connects patients to cancer treatments and clinicians, while enabling them to access local medical relationships to manage ongoing health, side effects and follow up appointments throughout treatment and beyond. This shared-care model allows patients to access ongoing care close to home and their support network while travelling for the acute part of their treatment.

How we can supportHow we can support

Discuss

Provide initial triage discussions for patients in the early stages of a cancer diagnosis or transitioning from current care arrangements.
Refer

Facilitate access via referrals to Icon doctors
Plan

Source the proposed treatment plan in collaboration with Icon doctors and arrange financial quotes / estimated costs
Clarify

Assist in responding to queries on symptoms and medication in collaboration with Icon doctors
Book

Arrange further appointments, scans or tests (if necessary) to assist with the care plans and treatment cycles

Liaise with medical agents to arrange travel and accommodation
Support

Accompany patients to clinics and assist with translation where necessary

Provide further support services related to treatment such as:

– wig fittings
– allied health services such as physiotherapy
– counselling services
– liaison with concierge agents for travel and local transport

Frequently Asked QuestionsFrequently Asked Questions

What services does Icon provide?

Icon provides a holistic approach cancer care delivered by a prominent team of doctors and clinicians.

We provide chemotherapy, immunotherapy and hormone therapy, treatment for blood disorders, and radiation therapy services. Our services are in a supportive and comfortable environment.

What does treatment at Icon Cancer Centre in Malaysia look like?

Icon provides a holistic approach to cancer care, aligning each stage of a patient’s cancer journey with the information and support they need. Our multilingual doctors and medical team can provide advice and assistance covering aspects of your stay and treatment. We also work hand-in-hand with interpreters who can also provide translation in a language of choice.

Malaysia is easily accessible via major international airports with frequent direct flights. Getting around Malaysia on public transport is also safe, convenient, quick and easy. Spoken English, Malay and Mandarin are main languages that are used in Malaysia.

What is the usual treatment duration?

Initial consultations and investigations usually take 2-3 days depending on what tests are required. Treatment plans are unique and depend on your diagnosis. Some people may require surgery, some chemotherapy, radiation therapy or a combination of these treatments.

Chemotherapy and/or radiation therapy are given for a few days, weeks or months and some on a long-term basis. Both treatments are given in courses with periods of rest in between, which allow normal cells to recover.

A treatment plan will depend on the type of cancer you have, the way it responds to treatment and your ability to tolerate the treatment. Your doctor will talk to you about the time period planned for your course of treatment.

If I have commenced treatment elsewhere can we still obtain advice and treatment from Icon doctors?

Yes. Face-to-face consultations are required to assess your condition to ensure proper assessment and diagnosis before embarking on any further treatment.

You would need to provide up-to-date test reports, blood tests and any available scans for our doctors and staff to provide potential treatment plans and fee estimations.

If I need a visa, can Icon assist me?

A letter from your doctor can be requested to support a visa application in the event of a prolonged stay. We can put you in touch with relevant agents accredited with the related hospital to assist you in your travel arrangements.

What types of Chemotherapy/Immunotherapy medication is available?

Both conventional and the latest chemotherapy medication is available, such as gemcitabine, fluorouracil and cyclophosphamide.

Immunotherapy, a type of cancer treatment designed to boost the body’s natural defences to fight cancer is also available. The following types of immunotherapy medications are available including:

Keytruda – Lung Cancer, Herceptin – Breast Cancer, Avastin – Colorectal Cancer, Ibrance – Breast Cancer and Tagrisso – Lung Cancer.

Contact usContact us

Fill out the form below and one of our Medical Concierge team will be in contact with you shortly.

Phone: +604 268 7092

Phone Operating Hours
Mon – Fri: 8:30 am to 5pm
Sat: 8:30 am to 1pm
Closed on Sun & Public Holidays

Email Operating Hours
Mon – Fri: 8:30 am to 5pm
Sat: 8:30 am to 1pm
Closed on Sat, Sun & Public Holidays

Understanding Costs

We work with you to ensure you’re aware of any out-of-pocket expenses and make sure there are no surprises throughout your treatment.

Care at Icon

At Icon, care is more than just a word. Our cancer care team are here to support you with compassion, knowledge and hope.

Our Doctors

Our doctors deliver personalised, evidence-based care to support patients through their cancer treatment.

Medical Concierge